All items purchase at Ismart are shipped within 24 hours upon receipt of FULL PAYMENT. All parcel shall be shipped by Ismart fully sealed or wrapped with security band/sellotape. DO NOT accept the product from the courier representative if the seal is broken and call us immediately. If at any time you feel the package has been lost, opened paecel before it reaches your hand or if it arrives damaged do not accept the package and please call us immediately. Please note that we ask for 1 to 2 business days (depend on stock availability) to process and ship your item from Our HQ branch. Please allow 2 to 5 working days delivery time depends on the courier service.